New Access provides telephone and on-site support service to clients from New Access’ different offices in Luxembourg, Singapore, and Geneva. The local teams of experts will have access to the centralised New Access Issue Tracker system that handles all incident reporting, management, escalation, resource allocation and resolution.

Support incidents may be logged by phone or email. Incidents captured by the New Access Issue Tracker will be processed by the different locations support working as a single team. The overlapping support coverage effectively provides support coverage from the beginning of business day to midnight.

To submit your request to our Help Desk : support@newaccess.ch

For Olivia: online issue tracker