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Service Delivery Manager

Zürich, Switzerland

Job type:

Full time

About the Role

Do you want to join a market leader in the Wealth and Private banking industry? We are looking for a dynamic and proactive Service Delivery Manager.

Within our Client Services team based in Zürich, you participate in the follow-up of our customers.

Your role: 

  • Working as a member of an Agile team of Managed Services, Support, and private banking specialists,

  • Ensure the build of dashboard for clients,

  • Perform technical tasks for resolve issues, managing projects, tracking service metrics,

  • Have already worked with a ticketing tool,

  • Maintaining positive relationships with customers,

  • Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues,

  • Have an attraction for support or production services (run, execution monitoring, ticket resolution).


Your profile:

  • 5 years experiences with university degrees, 

  • Knowledge of ITIL,

  • Experience in asset management, private Banking would be a real plus,

  • Fluent in German and English coupled with the ability to communicate in a clear and concise manner,

  • Excellent analytical and writing skills,

  • Good resistance to stress,

  • Strong team spirit and able to build positive and collaborative relationships with all teams in Switzerland and Near Shore,

  • Good interpersonal skills,

  • You can easily get in touch with all types of contacts,

  • You are independent in carrying out your missions and demonstrate great rigor.

About the Company

New Access is a leading provider of a scalable and modular Core-to-Digital solution suite designed to meet the specific requirements of the private banking and wealth management industries.
The company enables digital transformation and improves client’s satisfaction with its digital front-end solution, including an advisor cockpit, Client Lifecycle Management (CLM) and a client/EAM portal. Through its offer, New Access revolutionizes the digital approach to wealth management by offering a digital solution that automates compliance control, increases the productivity of relationship managers and provide to final customers a secure and modern digital experience with their bank.
New Access has been operating for over 20 years exclusively in the private banking and wealth management sectors, supporting more than 60 customers worldwide.