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Managed Services

Delegate your IT Management

New Access provides value added Managed Services including full operating, monitoring and application management, private cloud and infrastructure management

Added Value Client Services

presented by New Access

New Access has its own dedicated Client Services team of more than 50 international knowledgeable and experienced consultants providing the full range of client services to successfully deliver complex implementation projects, ongoing support and Managed Services.

 

New Access addresses the typical IT challenges met by banks by providing value added Managed Services including full operating, monitoring and application management, private cloud and infrastructure management.

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A Full Range
of services

Hotline Support

Hotline

Support

  • Comprehensive helpdesk support

  • Complete maintenance facilities

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Private Cloud

Hosting

  • Hosting/Housing & management of the technical infrastructure

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Professional

Services

  • Project Management

  • Business Analysis

  • Functional & Technical Setup

  • Customer's Time to market focused

Managed Services

Managed

Services

  • Full operating and application management of your solutions (RUN, CHANGE and MANAGE)

 

Focus on
Managed Services

A team of more than 15 employees dedicated only to Managed Services within New Access.

  • Our added-value

    • Complete or partial it outsourcing

    • Cost efficiency

    • Scalability

    • The customer maintain full control over its operations and workflows

    • Dedicated team

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  • Monitoring Services

  • Operating Services

  • Incident management

(option, provided with an ITO partner)

RUN

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CHANGE

(Release and change management)

  • New release presentation

  • Impacts analysis

  • Run book

  • SIT Tests

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  • Dedicated Delivery Account Manager

  • Quarterly review meetings

  • Yearly audit reports:

    • ISA3000 & ISA3402

(planning, delivery & customer relationship)

MANAGE

  • Infrastructure Dedicated hosting & management

    • Hosting/Housing & management IT in Switzerland

    • FINMA Compliant

    • Audited by Deloitte, ISAE3000 Report

    • ITO partner: EveryWare

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PRIVATE CLOUD HOSTING

(option, provided with an ITO partner)

  • Infrastructure Hosting/Housing & Management in Switzerland

  • Compliant with financial market authorities 

  • Audited: ISAE 3000 report

  • ITO Partner: EveryWare

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KEY ADVANTAGES

  • Focus on Business:

    • rely on New access for all activities related to the monitoring and operating.

  • Reduce Internal Costs:

    • reduce your internal costs and management attention.

  • Flexibility:

    • keep full flexibility and agility in your operations.

  • Expertise:

    • benefit from economy of skills & scale through New Access expertise and necessary support to manage, maintain and operate its IT application landscape.

  • Controlled budget:

    • Managed Services costs are budgeted and under control.

  • Audit:

    • New Access' Managed Services are audited.

  • Optimized Support:

    • the Bank’s support is improved and reinforced thanks to a closer relationship and better understanding by New Access of its needs and operational context.